ABOUT QNOOP

Why socks?

Did you know, you lose 1.3 socks per month? That’s almost 16 a year. We all know what happens to the left-over ones. They get thrown out. A complete waste of resources. It’s like throwing away the entire production cycle. So, we wanted to solve this. That’s why you can tie our socks together. No more missing socks. No more frustration. No more wasted socks.

Where is Qnoop based?

Qnoop is an Amsterdam based brand. This means our socks are designed in the heart of Amsterdam, the Netherlands. Furthermore, our HQ/ Flagship Store is located in Amsterdam-West, de Hallen.

THE PRODUCT

How it’s made?

Qnoop socks are made of GOTS-certified Bio Cotton. GOTS-certified is short for Global Organic Textile Standard. The aim of the standard is to define globally recognized requirements that ensure the organic status of textiles, from harvesting of the raw materials through environmentally and socially responsible manufacturing all the way to labeling in order to provide credible assurance to the end consumer.

Our Socks are produced in Portugal. Where the socks are steamed and pressed to make them ultra soft. We ship the Socks back to the Netherlands by truck. But, we compensate on the emission we cause by planting trees. Because we design our product and processes to be 100% sustainable.

Do you work with collections?

We do work with seasons, but we design our collections to be fashionable forever. This means we create new styles every season, but make sure they never run out of style. The Essentials are Never Out of Stock (NOS), always available for re-ordering. Our collection items are seasonals, but will flow from one collection into another by changing colors and patterns. Same as the seasons, they don’t change with a clean cut, they flow into one another.

What’s the quality of the socks?

In our vision style and sustainability start with quality; making a product that lasts. Our socks are therefore carefully made of the finest organic combed cotton. They are steamed and pressed in the factory to make them ultra-soft, long-lasting and anti-shrink. The socks are made with a pressure free linked toe. This means, no seams. Our button is made of biodegradable material.

Besides this, the socks are simply very comfortable to wear, guaranteed.

ORDERS/ SHIPPING & DELIVERY

Which countries do you ship to?

We ship worldwide. But, there are differences in shipping costs per country.

• For the Benelux, shipping is free from a minimum order amount of €40. Below that, shipping costs will be €3
• European union €5
• Outside Europe 10, USA €20

We ship all orders with DPD.

Which payment methods do you offer?

We offer the following payment methods: Ideal, Bank Transfer, Billink, Sofort, PayPal and Bancontact. Your order will be processed and shipped as soon as the payment went through.

Do you have same day delivery?

We offer same day delivery to people living in Amsterdam. Order before 12:00 and receive your order the same day by our bike delivery service. Very fast & sustainable.

RETURNS & WARRANTY

How can I return the socks?

If you are not completely satisfied with your new socks, for whatever reason, you can always return your socks free of charge, because we want you to be happy with our product. You can contact our customer service via service@qnoop.com (Monday to Friday 9.00-18.00) and then we will send you a return label as soon as possible. As soon as your socks have arrived at our head office in Amsterdam, we will exchange your socks free of charge or refund the full purchase price to your account.

Please mention in your email:
• Your name
• If you want to exchange the socks or get a refund
• The reason for returning

When you live in the neighborhood of our store you can of course always exchange or return your socks in the store;

Hannie Dankbaarpassage 6
1053RT Amsterdam

Do I get a full refund?

Yes, we will exchange your socks free of charge or refund the full amount to your bank account.

My socks are damaged, what do I do?

Please let us know if there is anything wrong with your socks. You can contact our customer service via service@qnoop.com (Monday to Friday 9.00-18.00). We will make sure your socks will be repaired or we will ship you new ones. Free of charge.

STORES

Where can I find Qnoop socks?

We sell our socks in more than 10 countries now. Please see our store finder on the website. Here’s you’ll find all the locations where you can purchase Qnoop socks. You can always order online. We ship worldwide!

MARKETING

Who am I to contact for all marketing/ press related questions?

For all Marketing/ PR inquiries, please contact ella.bril@qnoop.com. We’ll try and respond as soon as possible.

SALES

Who am I to contact for all sales questions?

For all wholesale inquiries, please contact annet.vanessen@qnoop.com. We’ll try and respond as soon as possible.

COLLABORATIONS

Who am I to contact for collaborations?

If you have a great idea that would fit perfectly with what we are doing, we are very open to collaborate. Please contact info@qnoop.com